WORK
Creating service experiences
with people at the heart.
Meijer
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Clarks
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British Telecom
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British Airways
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Investec
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Citibank
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Banco Original
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Farmers Insurance
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GTA
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Howdens Joinery
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West Midlands Police
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Hiyacar
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Police Scotland
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Fiat, Brazil
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BP International
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OneWeb
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National Grid
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United Trust Bank
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Meijer • Clarks • British Telecom • British Airways • Investec • Citibank • Banco Original • Farmers Insurance • GTA • Howdens Joinery • West Midlands Police • Hiyacar • Police Scotland • Fiat, Brazil • BP International • OneWeb • National Grid • United Trust Bank •
Selected works are password-protected.
Scroll down for public projects.
from a fragmented world to a seamless, united and human-centric operational strategy
holistic financial advice, a business strategy for transitioning into the wealth management era
end-to-end customer experience for a $2bn global Telco start-up
gas and electricity fieldforce digital experience on site and in the field
a home energy-exchange digital ecosystem
rethinking telecom, a speculative future
defining the kitchen-buying experience
branch-less personal banking
more projects (public)
peer-to-peer car sharing experience: a digital service audit
my travel-booking and airport experience
West Midlands Police: citizen self-help portal
agent-to-traveller booking service and travellers’ itinerary viewer
quality insurance
online grocery shopping for in-store pick-ups
a connected car experience
mHealth (outpatient engagement app)
SMS-based medical survey platform
BuzzHub for BJDW
visualising floods (a flood warning system)
Got a project?
Let’s build something thoughtful, together.