SERVICES

Thoughtful design has the power to change how we experience work and everyday life.

I help organisations small and big make better strategic decisions in times of technological and societal change, combining a humans-first approach, systems thinking and responsible innovation to shape experiences across work, home, communities and beyond.

I CAN HELP YOU


Navigate change
Understanding the impact of emerging technologies, shifting customer expectations and evolving business environments.

Design better services
Creating strategies, products, services and systems that work for both people and the business.

Align people around strategy
Building a shared understanding, solving the right problem(s), reducing uncertainty and accelerating decision-making.

MY APPROACH


Humans-first

I design across the full service ecosystem, from organisational processes, workflows, and digital platforms to the wider factors that influence people's experiences, including culture, technology, community and the environment.

Systems thinking

Every service exists within a broader network of people, processes, technology and policy. I draw on systems thinking to understand these relationships, identifying dependencies, opportunities and unintended consequences across the wider ecosystem.

Responsible innovation

Designing and implementing tech-enabled services responsibly means considering human needs, organisational goals, and potential long-term societal and environmental impact.

CAPABILITIES


Design research

Service design

Systems design

Product strategy

AI innovation strategy

Transformation design

WAYS TO WORK TOGETHER


Bring me into a team to support you with:

  • Understanding customer and organisational needs

  • Designing and improving services and experiences

  • Validating concepts and reducing delivery risk

  • Identifying opportunities for AI-enabled innovation

  • Assisting with your agile product and service delivery efforts

Hire me to assess, align, and prepare your organisation for change:

  • Assessing services, experiences and organisational challenges

  • Aligning stakeholders around strategic priorities and direction

  • Identifying opportunities for innovation, transformation/growth

  • Developing future-state visions and change roadmaps

  • Evaluating AI readiness and adoption opportunities

GET IN TOUCH

Let's work together!

Based in London. Available worldwide.
You can also reach out on LinkedIn.

FEATURED ARTICLES