SERVICES
Thoughtful design has the power to change how we experience work and everyday life.
I help organisations, big and small, make better strategic decisions in times of technological and societal change, combining a human-first approach, systems thinking and responsible innovation to shape experiences across work, home and beyond.
MY APPROACH
Humans-first
I design across the full service ecosystem, from organisational processes, workflows, and digital platforms to the wider factors that influence people's experiences, including culture, technology, community and the environment.
Systems thinking
Every service exists within a broader network of people, processes, technology and policy. I draw on systems thinking to understand these relationships, identifying dependencies, opportunities and unintended consequences across the wider ecosystem.
Responsible innovation
Designing and implementing tech-enabled services responsibly means considering human needs, organisational goals, and potential long-term societal and environmental impact.
I CAN HELP YOU
Navigate change
Understanding the impact of emerging technologies, shifting customer expectations and evolving business environments.
Design better services
Creating strategies, products, services and systems that work for everyone: people and the business.
Align people around strategy
Building a shared understanding, solving the right problem(s), reducing uncertainty and accelerating decision-making.
CAPABILITIES
Design research
Service design
Systems design
Product strategy
AI innovation strategy
Change management
WAYS TO WORK TOGETHER
Bring me into your team to support your research and design work.
Understanding customer and organisational needs
Designing and improving services and experiences
Validating concepts and reducing delivery risk
Identifying opportunities for AI-enabled innovation
Assisting with your agile product and service delivery efforts
Hire me to assess, align, and prepare your organisation for change.
Assessing services, experiences and organisational challenges
Aligning stakeholders around strategic priorities and direction
Identifying opportunities for innovation, transformation/growth
Developing future-state visions and change roadmaps
Evaluating AI readiness and adoption opportunities
GET IN TOUCH
Let's work together!
Based in London. Available worldwide.
You can also reach out on LinkedIn.
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