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“Evaluating Usability Throughout Design and Development” – Joseph Dumas & Janice Redish
Joseph Dumas & Janice Redish analyze the potential benefits of combining various evaluation methods as complementary tools for usability testing in the context of usability engineering.
An Introduction to Usability – Patrick Jordan
Based on the International Standards Organisation's categories of "effectiveness, efficiency and satisfaction," the author determines ways in which usability can be quantified. 'Effectiveness' is the capacity for a product to generate (or enable) output; 'Efficiency' is measured as the level of effort invested in completing an action or task (for example, the author categorizes usability errors as distinguished between a 'slip' and a 'mistake' in user performance and experience. For him, a slip is when a user accidentally performs the wrong action which is readily corrected by the user, whereas a mistake is when a user thinks he is doing the right thing (intuitive action), but is unable to perform his task.
‘Reckoning with Torture’
On October 13, 2009, at the Great Hall at Cooper Union, was hosted a conference entitled: ‘Reckoning with Torture: Memos and Testimonies from the "War on Terror." ’ Guest speakers included Matthew Alexander, Jonathan Ames, K. Anthony Appiah, Paul Auster, Ishmael Beah, David Cole, Don DeLillo, Eve Ensler, Nell Freudenberger, Jenny Holzer, A.M. Homes, Jameel Jaffer, Susanna Moore, Jack Rice, George Saunders, Amrit Singh, and Art Spiegelman.
“Recruiting Participants” – Dumas & Redish
Dumas & Redish lay-out the steps and tactics for recruiting participants; those include: Finding Appropriate Participants, Reaching and Screening Potential Participants, Deciding Who Should Recruit Participants, Knowing What to Say When You are Recruiting, Arranging for Payment or Other Incentives, and Having a Back-up -- But Not Double Booking
Sketching User Experiences (1)- Bill Buxton
In "Interacting with Paper," Bill Buxton proposes paper prototyping which he calls 'paper interfaces' as an alternative and a better solution to testing user experiences before starting the design process. The author suggests that paper holds powerful affordances that represent systems of control that users respond to and experience, both in terms of a sketch's control over users' actions (control commands) as well as its faculty to lead users to focus on the 'experience' and 'usability' of an interface rather than on its aesthetic feel or design.